I know it’s almost the end of March but better late than never, right?
At least it’s not too late to submit your funny tech support story for a chance to win a $25 gift card to Best Buy
A couple I knew had a computer which was really buggy. They asked me to see what I could do with it. The wife said to me that her husband blamed her. She did visit online poker sites, etc. But she was insistent that it was her visits to recipe sites that were to blame. She told me that she was done with those recipe sites and would never visit one again. I asked why she believed recipe sites were the cause of her computer troubles, she said that she had heard that cookies could wreak havoc on a computer.
We had just gotten internet and were perplexed by it. My husband had a friend/co-worker who knew a lot about it. I was forever calling him to ask him lame questions. I’m sure he wanted to change his number but was too nice of a guy to do it! The straw that broke the camels back was the day I called and said “hey, it says Press Any Key, now what?” To which he replied “PRESS ANY KEY” and hung up! That cured me of my fears.
I’m certainly not an IT professional, but my 70 year old mother seems to think so. Most of the time it is not a problem. However, last year she stumped me. Since I do not live close enough to drop by and fix the issue, everything happens over the phone. Imagine the following:
mom: “How do I save what I am writing to my computer screen?”
me:”Are you using Word and do you want to save it to you desktop?
Mom: “You know what I meant.”
Me: “Go to file, scroll down to Save As.”
Mom: “I don’t have that!”
Me: “What do you mean you don’t have that? You are missing the toolbar?”
Mom: “I don’t have a toolbar!”
At this point I am trying to figure out how the heck she made the basic “File, Edit, View…” commands vanish. So I am on the phone with her playing with my computer trying to recreate her error. I kept asking, “You don’t have the basic words File, Edit, View at the top of your screen?” The response for over 30 minutes was “No, quit asking.”
Finally, when I told her I would call her the next day as it was 10pm. She suddenly exclaimed “Oh I see File! You meant the words that always up there? That’s the tool bar?” She then laughed so hard she snorted and I was so exasperated I said goodnight.
I have never been so frustrated and knew that day I could never do IT work. You all have patience I could never possess.
While working the helpdesk for a mid-sized company, I received a call from a desparate client who could not get her CD to play. I asked if her drive door were closed. She said no. I said close it. She said okay, she didn’t know what good it would do. I clearly heard her get up and close her outside office door and then said, my door is closed. Now will you help me get my CD to play?
I have always known my ex husband was not very tech savvy. However, this became even more apparent after my teenage son recently purchased an optical mouse for use at his fathers house. When I asked him how his mouse was working, he said, “Dad won’t let me use the mouse until I get a mouse pad for it. Dad says I have to have the mouse pad so I don’t get lint in the rolly ball.”
Upon calling my local EMC which is also my internet provider, I was directed to a tech support agent to help me with internet problems. After telling me his name and asking how he can help me, he proceeded to put what I can only guess was a chip or chips in his mouth. The crunching was so loud in the phone, I first wondered if the phone line was crackling. I heard the bag in the background so I knew it was a crunchy chip or cracker or some sort. This wouldn’t be so bad except that the crunching/eating continued through out the 20 minute conversation I had with the tech support agent. He talked around his food and crunched very loudly in my ear the whole time. I didn’t know what to think so I didn’t say anything to him. What an experience!